Shipping & Returns

When you choose to purchase any of our products you are subject to the following terms and conditions, and we advise you to please read them carefully prior to purchase. Once items have been purchased, you have agreed to abide by our terms and conditions.

 

Shipping Within Australia

Once your order has been processed, we generally dispatch within 2 business days.

If there are any unforeseen conditions that affect the timely deliverability of your goods (extreme weather, shipping company issues, etc.), we will be in contact with you promptly to ensure you are kept well informed and all reasonable alternative options are exhausted.

We post orders through Australia Post at a nationwide flat-rate of $10. 

Fallon Co accepts no responsibility for the damage or misplacement of products while in transit. However, in the unlikely event of goods damaged or misplaced while in transit, we will work to give you all the details required to make a claim with the shipping company responsible for the transport of your product. 

The responsibility of the shipping address entered at the time of order confirmation and a shipping company’s ability to deliver products to that shipping address rest solely with you, the buyer. 

 

Shipping Internationally

Once your order has been processed, we generally dispatch within 2 business days. 

We post orders through Australia Post at a worldwide flat-rate of $25.

Fallon Co accepts no responsibility for the damage or misplacement of products while in transit. However, in the unlikely event of goods damaged or misplaced while in transit, we will work to give you all the details required to make a claim with the shipping company responsible for the transport of your products. 

The responsibility of the shipping address entered at the time of order confirmation and a shipping company’s ability to deliver products to that shipping address rest solely with you, the buyer. 

 

Duties & Taxes

Please ensure that you are aware of and understand that any items shipped internationally may incur additional import fees and duties levied by your country’s customs. You, the buyer, are responsible for any extra payable costs mentioned above, and failure to do so may restrict you from receiving your products within that country. We highly recommend that you find out what the potential extra costs may be prior to finalising your purchase.

 

Returns

In the unlikely event that there is a defect with a print that you have received, follow the instructions below within Australia only. Fallon Co does not accept returns on discounted products, international orders or change of mind.

We will accept a return of product within Australia if:

  1. You have a valid receipt of the purchase.
  2. The product and original packaging are all unused and in brand new condition as well as being intact. 
  3. You have contacted us at hello@fallconco.space to initiate your request, and with photographic evidence of the defected print sent to hello@fallonco.space. Once Fallon Co have verified the defect, you will then receive your Unique Authority to Return (UAR) code.
  4. You have returned the product (received at Fallon Co with copy of valid receipt) within 14 days from receipt date.

Note: A UAR, or 'Unique Authority to Return' code is a code that is unique to you that indicates a successful claim to return the defected print to Fallon Co. To receive your UAR, you must first contact us at hello@fallonco.space to confirm you have met criteria 1 & 2 through photographic evidence. Once we have confirmed you have met criteria 1 & 2, you will receive your UAR (criteria 3) and you will be authorised to send your products back to us for a full refund.

Please also read our Terms & Conditions.